Job description
Required Tasks: According to Hotel Standards:
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Guest Check-in & Check-out
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PMS Operations
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Cash Handling & Credit Card Transactions
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Switchboard Operation and Telephone Etiquette
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Front Office Emergency/Security Procedures
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Reservations-Guest Rooms and Meeting Rooms
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Assist with Administrative Duties as assigned by Management
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Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
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Minor Decision Making
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Take Group Reservations & Set up Group Blocks
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Sales of Guest Rooms with New Arrivals and Phone Inquiries
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Follow All Policies & Procedures as Outlined in the Employee Handbook
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Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag
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Operate Laundry as Directed
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Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors
Required Skills:
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Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
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Basic Math
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Hand Writing
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Computer Skills/Keyboard/Typing Skills
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Operate a 10 Key Calculator
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Hospitable, Civil Contact with the Public
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Ability to Work Independently, with Little to no Supervision
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Ability to Complete Multiple Tasks Simultaneously
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Night Audit/Basic Accounting Skills/Training
Physical Requirements:
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Neck: Bending & Twisting
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Arms: Reaching, Bending, Light Carrying, Pushing, Pulling
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Hands: Finger Dexterity, Grasping
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Trunk: Bending & Twisting
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Legs: Normal Balance, Crouching or Kneeling
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Feet: Standing For Long Periods, Walking, Climbing Stairs
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Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
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Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation
Vision: Legal Normal Vision with or without Accommodation
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