Field Collections Agent

Field Collections Agent Start date 7th September 2026Location: Within a 90-minute travel radius of your home (applicants must reside within Isleworth) Salary: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved Do you: Hold a full UK driving licence and have access to a vehicle?

Prefer working independently, outdoors, and engaging with people face-to-face? Value flexibility and autonomy in your schedule? If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference. Your key responsibilities: Visit customers to resolve outstanding arrears and discuss payment options Handle accounts for both regulated and non-regulated clients.

This will include reconnection visits Accept payments, set up repayment plans, and re-engage customers with client services Educate customers about the potential consequences of non-payment Use an Orbit-supplied iPad to update account outcomes in real time Working Hours We offer a 40-hour workweek with a supportive approach to work-life balance.

Your visits will be scheduled across the following operating window: Monday–Friday visiting times are between 8am-8pm With a number of shift pattern options available you can choose between a 4 day or 5 day working week.

Benefits

31 days holiday (incl. bank holidays + December shutdown) Fuel card for business use Referral Bonus Scheme Uncapped monthly bonuses (£200–£400 typical) Comprehensive 5-week induction programme Ongoing training and professional development Access to Medicash and Employee Assistance Programme Requirements Clear criminal record No CCJs, IVAs, or bankruptcies in the last 6 years Full driving licence (max 6 points), own car, and will require business insurance Tech-savvy and comfortable working independently** At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check.

Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.