Customer Service Advisor (German)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German - speaking Customer Service Advisor for their office in Athens, Greece. Position: Customer Service Advisor Location: Athens, Greece Work model: Hybrid Employment type: Full-time DUTIES AND RESPONSIBILITIES: Manage incoming customer calls and emails in a professional and timely manner Identify customer needs and provide appropriate solutions to ensure high levels of satisfaction Build sustainable customer relationships through clear and effective communication Provide accurate and complete information using internal tools and processes Meet individual and team performance targets and quality standards Maintain accurate records of customer interactions and account-related activities Follow internal communication procedures, guidelines, and policies.

REQUIREMENTS

Native or near-native German speaker with excellent communication skills and natural accent, with good command of English Previous customer service experience is considered an advantage Strong phone communication and active listening skills Customer-oriented mindset with the ability to adapt to different customer profiles Good MS Office skills Ability to multitask, prioritise, and manage time effectively Dedicated and professional setup suitable for hybrid work.

BENEFITS

Competitive salary package & monthly performance bonus Daily meal voucher Private health insurance including dental and optical care Free gym access, well-being activities, and rooftop cinema with Acropolis views And many others!!!