Fully Remote Customer Service Agent

Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work)

At Disabled Veteran Solutions (DVS), we're not just answering calls-we're helping people access critical government-based programs in security, health & human services, and state benefits. Every conversation matters, and the support you provide can genuinely change someone's day.

We're looking for dedicated, professional, and people-first Inbound Customer Service Representatives who want meaningful work, a strong remote culture, and a team that actually has each other's backs.

This is a fully remote role**, so you can do your best work from the comfort of your own space-no commute, no office distractions, just a focused environment where you can thrive.

Training

• Training:** First two weeks (structured onboarding to set you up for success)

• Training Schedule:** 9:00 AM - 4:30 PM EST

What You'll Be Doing

You'll be the first point of contact for individuals who rely on essential services.

Your role

is to bring clarity, calm, and solutions-every single day.

Responsibilities include

• Answering inbound calls and delivering a positive, solution-focused customer experience

• Assisting with basic technical troubleshooting and creating support tickets when needed

• Scheduling appointments at designated service locations

• Accurately documenting all customer interactions, including inquiries, concerns, and resolutions

• Conducting follow-up calls to ensure issues are resolved and customers stay informed

• Providing consistent, high-quality service in a structured, supportive environment

What We're Looking For

We want people who are dependable, thoughtful, and comfortable working independently while staying connected to a remote team.

Required qualifications:

• High school diploma or GED required (additional education preferred)

• Prior remote customer service experience, especially in call-based environments

• Strong verbal communication skills and ability to quickly build rapport

• Ability to troubleshoot basic technical issues independently

• Comfort working remotely with minimal supervision

• Ability to read and follow directions completely

• Ability to complete an extensive credentialing and background check process

• In Depth understanding of web navigation, computer applications, multitasking (Microsoft Teams, Outlook, Word)

• Must be able to read, understand and speak English fluently

Preferred:

• Bilingual (English/Spanish) candidates are strongly encouraged to apply

Technical & Work Environment Requirements

To set you up for success at home:

• Reliable high-speed internet connection (must be on ethernet connection, no wi-fi)

• Private, distraction-free workspace

• Ability to navigate computer systems efficiently

Schedule

• Regular schedule: Between 8:00 AM - 8:00 PM, Monday-Friday**

• You will be provided a full-time schedule, 8-hour workday within the available window

• Consistent attendance and reliability are essential for success in this role

• Schedules are structured to support both business needs and work-life balance

Why Join DVS?

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

But beyond the credentials, here's what makes DVS different:

• A fully remote role-work where you're most comfortable and productive

• A supportive, team-driven environment where people actually help each other succeed

• Meaningful work that supports Veterans, military families, and communities nationwide

• A culture that values reliability, respect, and growth

• Real opportunities for career advancement

• A workplace where your work has purpose-not just tasks

At DVS, you're not just filling a role-you're joining a mission-driven team that takes pride in doing things the right way, together.

Ready to Join Us?

If you're looking for a remote role where your work matters, your team supports you, and your effort is valued every day-we'd love to hear from you.

Apply today and build a career with purpose at DVS.

A pre-employment drug screening and criminal background check are required prior to employment.