Job description
Depuis plus de 90 ans, Bergerat Monnoyeur accompagne la performance de ses clients en tant que distributeur exclusif français de la marque Caterpillar. Notre ambition : allier innovation, excellence opérationnelle et esprit d’équipe pour bâtir ensemble les projets de demain. Rejoindre Bergerat Monnoyeur , c’est intégrer un groupe international solide où chaque talent peut laisser sa marque.
Job Description Summary JOB PURPOSE Based on the activities assigned by his/her hierarchical superiors, the After-Sales Inspector is responsible for after-sales business development (business volume, margins, customer satisfaction, market share, etc.) and sales in his/her sector. He/she leads, monitors and develops the customer portfolio in his/her sector, based on thesales policy defined by management.
Job Description SIGNIFICANT ACTIVITIES Business development
- Ensure after-sales sales development in your sector (customer visits, promotion of offers, advice on preventive fleet maintenance, etc.)
- Monitor the customer base to identify opportunities
- Identify after-sales customer needs and propose an appropriate solution
- Advise customers on the maintenance of their fleet of machines and equipment
- Enter opportunities and actions (opportunity follow-up, contract renewals, sales proposals, visit reports, etc.) into business tools
- Propose and negotiate after-sales commercial offers, in collaboration with internal stakeholders (quotations, costings, bids, etc.)
- Monitor the competition to identify new opportunities (markets, customers, technologies, etc.), and pass on information to internal stakeholders
- Carry out equipment commissioning
- Ensure commercial follow-up of contracted equipment
- Carry out equipment inspection visits and submit findings to customers
- Participate in non-standard warranty agreements, in collaboration with the manufacturer(s) and customer(s)
- Deploy the digital offering and support customers
- Carry out expert appraisals of equipment for sales departments
- Ensure compliance with customer commitments (delivery, invoicing, etc.)
- Monitor outstanding invoices and support invoicing with internal stakeholders
- Address customer complaints to internal stakeholders (parts lead times, pricing, delivery, compliance, etc.)
- Contribute to the resolution of customer disputes and the collection of accounts receivable, in collaboration with internal stakeholders
- Contribute to and participate in improving customer satisfaction, and handle customer feedback
- Update customer data in business tools (contacts, e-mail addresses, customer base, etc.) and competitor data RESPONSIBILITIES AND SCOPE FOR ACTION
- Ensure after-sales sales development in your sector
- Ensure the follow-up and achievement of sales objectives in the sector
- Ensure the profitability of the sector in collaboration with internal stakeholders
- Ensure the quality of data entered into business tools
- Contribute to the management of commercial disputes and collections in the sector
- Know and apply internal and external compliance rules and procedures PROFESSIONAL KNOWLEDGE DIPLOMA(S) AND/OR EXPERIENCE(S) 2 years' higher education in a technical or commercial field and/or significant experience preferred Specific knowledge(s) Technical skill(s)
- General technical knowledge (mechanical, electrical, etc.)
- General commercial knowledge (customer relations, negotiation, sales)
- General knowledge of IT tools and information systems
- Advanced elementary English (A2) Behavioral skill(s)
- People skills
- Organizational skills
- Analytical skills
- Ability to synthesize
- Reactivity
- Active listening