AV/IT Support Specialist

Job Title: AV/IT Support Specialist Type: Contract Location: Orange County, CA – 5 Days Onsite Responsibilities & Qualifications Hands-on experience installing, testing, maintaining, and troubleshooting Audio Visual (AV) and Video Teleconferencing (VTC) systems . Provide live meeting and event support , including setup, monitoring, and real-time troubleshooting.

Strong experience supporting and optimizing Microsoft Teams Rooms and Zoom Rooms . Perform preventive diagnostics, system health checks, troubleshooting, and maintenance of AV equipment. Experience providing VIP/Executive White-Glove Support , with the ability to professionally support senior executives and high-visibility meetings.

Familiarity with enterprise AV technologies and products such as Crestron, Logitech, Biamp/Tesira , or similar platforms. Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues. Respond to and resolve AV/IT incidents and service requests through the ticketing system. Working knowledge of AV design principles, signal flow, room configurations, and conferencing technologies .

Experience supporting Windows and macOS devices , including troubleshooting hardware, software, peripherals, and connectivity issues. Experience with Apple laptops, iPads, macOS, and Jamf endpoint management in an enterprise environment is a plus. Identify opportunities for continuous improvement in AV support processes, technology, and user experience.

Strong communication, customer service, and interpersonal skills, with a professional presence appropriate for executive-facing support. 5+ years of relevant AV, IT support, or related technical experience preferred. Bachelor’s degree in IT, Audio Visual Technology, Computer Science, or a related field is preferred but not required.

CompTIA A+, Microsoft, AVIXA CTS, Crestron, Biamp, or other relevant technical certifications are preferred but not required. ITIL Foundation certification is a plus.