Customer Care Center Supervisor

Job Summary

The Customer Care Center Supervisor oversees a designated queue (Consumer, Business and Digital, or Loan Servicing) within the Customer Care Center.  The Customer Care Center Supervisor leads, coaches and develops Customer Care Center Specialists to help them best serve our customers and deliver exceptional experiences.

The Supervisor is responsible for the day-to-day operations of the Customer Care center, including reinforcing policies and procedures, assisting in the training, performance evaluating, and skill developing of Customer Care Center Specialists.