Job description
We are looking for a Service Catalogue Management Specialist capable to interact with Service Owners and Service Managers to discuss high level requirements identifying standard common approaches
Key responsibilities
- Manage IT Services and Service Offering leveraging on ServiceNow CSDM module
- Identify and improve service pricing definition rules and related interaction with the Service Catalogue Create and maintain measure on ServiceNow used as SLA, Underpinning contract and OLAs
- Produce, maintain and evolve customer reports and dashboard in PowerBi for the visibility of CTOs and Customers
- Monitor the service performance leveraging on SLAs configured and the dashboard realized, managing recurrent touchpoint with Service Owners/Managers to identify areas of improvement