Job description
Our client is a well-established technology integration and managed services organization specializing in enterprise security and connected infrastructure solutions. Their team is focused on delivering reliable service, technical excellence, and long-term client partnerships.
Key Responsibilities
Client Support: Resolve helpdesk tickets, provide troubleshooting, and ensure excellent customer experiences. Ticket & System Management: Maintain SLAs, oversee ticket lifecycles, and monitor remote systems for security and performance. Project Support: Assist in project delivery, ensuring alignment with scope and documentation.
Risk & Communication: Act as an escalation point, conduct root cause analyses, and provide clear client communication. Team Collaboration: Mentor engineers, contribute to process improvements, and support cross-functional teams.
Requirements
Technical Experience: IT/security systems, scripting (Power. Shell, Python), years managing client relationships. Soft Skills: Strong communication, problem-solving, attention to detail, and ability to work collaboratively. Certifications & Tools (Preferred): Milestone XProtect, Access Control Systems, Veeam, AWS/Azure, RMM tools (Connectwise, Ninja, Zendesk), MCSA/MCSE, Axis, Fortinet.
Benefits
Competitive salary Health, vision, and dental insurance 401k + profit sharing Growth-oriented, collaborative team environment Competitive compensation, benefits package, retirement offerings, and additional employee programs.