Automotive Service Advisor

McGrath City Honda is seeking a motivated and high-performing Service Advisor to join our fast-paced service team. This role is ideal for someone with strong sales ability, a customer-first mindset, and the drive to succeed in a busy dealership environment.

Key Responsibilities:**

• Greet customers promptly and professionally, ensuring a positive service experience from start to finish

• Effectively recommend and sell service and maintenance needs based on vehicle inspections

• Maintain strong Customer Satisfaction Index (CSI) scores while achieving sales goals

• Communicate clearly with customers regarding service recommendations, timelines, and costs

• Coordinate with technicians and service staff to ensure efficient workflow

• Handle a high volume of customers while maintaining attention to detail and organization

• Follow up with customers to ensure satisfaction and build long-term relationships

Qualifications:**

• Proven experience as a Service Advisor or in a similar automotive service/sales role

• Strong sales background with the ability to meet and exceed performance goals

• Excellent customer service skills with a focus on delivering high CSI results

• Ability to multitask and perform well under pressure in a fast-paced environment

• Strong communication and interpersonal skills

• Team-oriented with a strong work ethic and positive attitude

What We Offer:**

• Competitive compensation with performance-based incentives

• Comprehensive benefits package including medical, dental, and vision insurance

• 401(k) plan

• Stable, long-term career opportunity with a reputable dealership

• Supportive team environment with proven employee longevity

About Us:** At McGrath City Honda, we pride ourselves on creating a workplace where employees can grow and succeed. Our team is built on dedication, performance, and a commitment to delivering exceptional customer experiences.