Job description
Core processing Conduct pre-checks on risk files (completeness, eligibility, declinature triggers). Perform due diligence checks (credit; web searches) and flag adverse findings with a summary for underwriter review. Prepare rating inputs; apply standard rates and calculate premiums for NB/REN/MTA as instructed; raise discrepancies.
Generate, check, and issue documentation (schedules; certificates; endorsements; renewals) to agreed standards. Maintain accurate records and file housekeeping; ensure version control and audit trail. Workflow and compliance Adhere to underwriting policies, procedures, authority matrices, and group broking procedures.
Manage tasks/diary to SLA; prioritise workloads; escalate risks or delays promptly. Complete quality checks (peer/4‑eyes) and rectify errors; log breaches/complaints/E&O and respond to QA actions. Ensure GDPR and data protection compliance; follow retention and documentation standards. Market and placement support Prepare quote requests and market presentations; obtain and record quotes; compile comparisons for underwriter/AE.
Log and route referrals to insurers/underwriters; track responses and follow up to deadlines. Communication and liaison Liaise with Underwriters, brokers, and internal teams to chase outstanding information and clarify queries. Provide clear status updates; maintain accurate call/email notes in the system. MI and continuous improvement Update MI trackers (turnaround, accuracy, backlog); highlight trends and exceptions.
Contribute to process improvements and system hygiene initiatives. Development Pursue CPD; broaden product knowledge; work towards relevant insurance qualifications as required. Explicit boundaries (to avoid scope creep) No independent underwriting decisions, pricing negotiation, or authority-bearing actions. No product ownership, portfolio management, or trading accountability.
Optional role metrics (for the scorecard) Turnaround time; first-time-right accuracy; rework rate; documentation errors; SLA adherence; backlog/throughput; system hygiene (duplicate/defect rate).