Job description
AGRIM is a fast-growing Agri-tech startup building an on-demand B2B Agri-input marketplace. Agri-inputs is a $50bn industry spread across Seeds, Agro Chemicals, Fertilizers, Agro-Tools and Animal Feed. KEY ROLE AREAS -
- Oversee daily first and last-mile delivery operations across assigned centers/hubs.
- Monitor and improve delivery performance KPIs – TAT, RTO rate, failed deliveries, etc.
- Ensure high compliance on SOPs, especially for COD and Prepaid orders.
- Coordinate with delivery partners and internal teams for planning, escalations, and issue resolution.
- Analyze daily pendency reports and take corrective actions to reduce aging orders.
- Ensure customer escalations are tracked and resolved within defined timelines.
- Manage re-attempts, team coordination, and delivery performance feedback loops.
- Work closely with supply ops, finance ops, and tech teams to improve overall fulfillment rate and reduce delivery failures.
- Drive process improvements, vendor management, and quality control at the first and last-mile level.
Requirements
- Bachelor’s degree in logistics, supply chain, or relevant field
- Proven experience in logistics, e-commerce, or last-mile delivery operations.
- Strong understanding of logistics KPIs and routing/dispatch mechanisms.
- Proficiency in MS Excel / Google Sheets; basic data analytics is compulsory.
- Problem-solving mindset with attention to detail and process adherence.
- Ability to manage teams and logistics partner Success Metrics:
- % Orders Pickup on First Attempt
- % Orders Delivered on First Attempt
- % RTO Rate
- Average Delivery TAT
- Escalation Resolution TAT