Service Manager – Pool & Spa Operations

Want to lead a fast-paced pool & spa service team in a high-growth environment? Full-Time | Leadership Role | $60–$75K+ Depending on Experience St. Cyr Pool & Spa is looking for a hands-on, people-smart Service Manager to take ownership of day-to-day operations at our Hampstead, NH location. You’ll be responsible for managing a tight crew of field techs, ensuring jobs get done right, customers stay happy, and the schedule runs smoothly—especially during peak season.

We’re growing fast, and this role is a critical leadership position with room to grow as we scale across New England. What You’ll Be Doing: Lead and manage a team of 3–6+ pool/spa technicians Monitor job progress throughout the day via phone, Slack, and Service. Titan Review completed jobs for quality, accuracy, and follow-up needs Collaborate with dispatch to build smart, efficient schedules Jump on customer calls when needed to resolve issues or de-escalate complaints Maintain daily accountability: on-time starts, truck prep, job readiness Partner with the warehouse manager to ensure techs have what they need Run weekly reports to spot issues, track KPIs, and plan improvements Enforce company standards and operating procedures Report directly to senior leadership with insights and solutions What We’re Looking For: 2+ years managing field teams in a service/trades business (HVAC, plumbing, pools, etc.)

Strong communicator—on the phone, in Slack, and in-person Highly organized with a proactive mindset Comfortable holding techs accountable with fairness and clarity Calm under pressure—especially in-season when the phones won’t stop Able to think in systems and spot recurring issues or patterns Bonus: Familiarity with pool equipment or experience in pool service Compensation & Benefits: $60,000–$75,000+ based on experience Health & Dental Insurance 401k with Company Match PTO + Paid Holidays Growth opportunity within a regional service organization Why St.

Cyr? We’re not just servicing pools—we’re building the best pool and spa company in New England. That means investing in systems, people, and leadership. This role isn’t for a clipboard manager—it’s for someone who wants to own their location, build a strong team, and grow with us. ✅ Ready to Apply? Send your resume and a short note telling us: What service team you’ve managed before Why you think you’d thrive in this role