Service Owner

Role Overview : We are seeking an experienced Service Owner to support a large-scale Land Titles Registry Modernization initiative. This role will be instrumental in replacing legacy systems with modern, cloud-based digital services using agile delivery practices. The ideal candidate is process-oriented, data-driven, and experienced in requirements gathering, analytics, reporting, and stakeholder engagement, with a strong focus on delivering user-centric digital solutions.

Key Responsibilities

1. Digital Service Delivery & Product Oversight Lead product teams from discovery through design, testing, and implementation Redesign operational processes to support new digital services Define acceptance criteria and oversee User Acceptance Testing (UAT) Prioritize requirements based on business value, risk, and feasibility Resolve scope trade-offs in coordination with business stakeholders Identify barriers to change and recommend mitigation strategies, including policy and operational considerations Support evaluation and reporting on operational efficiency, outcomes, and cost savings
2. User-Centered Research & Experience Support user research activities to identify and prioritize service modernization opportunities Focus on improving client and employee experience Provide insights and recommendations to senior leadership and governance groups
3. Legacy System Modernization Support development of strategic product roadmaps for long-term sustainability Collaborate with technology partners to deliver incremental value Conduct gap analysis and recommend strategies for replacing high-risk legacy systems
4. Agile & Digital Delivery Leadership Champion Agile and digital-first methodologies Lead product demonstrations and stakeholder presentations Track and report on product progress, timelines, and delivery metrics Advocate for operational changes required to support digitization initiatives
5. Data, Reporting & Analytics Define a clear data and reporting vision aligned with business objectives Identify KPIs, metrics, dashboards, and reporting needs Translate business requirements into user stories for data and analytics teams Ensure compliance with data governance, privacy, and regulatory standards Requirements Required Qualifications : Proven experience working in Agile (SCRUM) or Hybrid delivery environments Strong background in data, analytics, reporting, and gap analysis Experience leading product teams and delivering digital services Ability to interpret and apply complex legislation, regulations, and policies Hands-on experience with tools such as JIRA Strong stakeholder engagement and communication skills Ability to work independently and collaboratively in a results-driven environment Project management experience in digital transformation initiatives