Bilingual Patient Coordinator

Duties and Responsibilities

Ensure prospective and existing patients receive exceptional customer service. Ensure professionalism, empathy, and accuracy. Address escalated patient concerns and complaints promptly. Ensure all patient inquiries are resolved within established service-level expectations. Demonstrate strong decision-making and accountability.

Maintain confidentiality and professionalism. Create a culture of ownership, urgency, and exceptional patient care. Balance operational performance with a compassionate patient experience.

Qualifications

Minimum one year experience in the call center industry or customer service-related field Bilingual

• English and Spanish (Verbal and Written) Flexible Schedule/ able to work public and bank holidays and weekends as required Must Reside in Belize City or close proximity not required but a plus - able to read medical labs or experience in the medical field.