Customer Care - Travel and Transportation

We are hiring Customer Service Representatives for our office in Montego Bay Jamaica who will handle incoming customer service calls for a Transportation company. Customers calling in will need help with dispatching services to a driver’s location, billings, contract renewals and more. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employee perks.

You must have the desire to research, understand concerns, and address customers quickly.

RESPONSIBILITIES

Actively listen to customers to gather information, research, and resolve inquiries while logging customer calls Communicate effectively with a resolution in a timely manner Prepare responses to customer inquiries based on pre-determined scripts & procedures Discover solutions using tools & resources to help resolve the customer’s problems Assess customer’s needs and inform customers about services available that would fit those needs Navigate through multiple computer applications with speed & accuracy ADDITIONAL REQUIREMENTS: 18+ Years or older Minimum Secondary School Leaving Certificate/HEART Level II Certificate/3 CSEC Subjects Entry-level job with a minimum of 6 months of customer service experience BPO/Call Center preferred Strong verbal communication Customer focused personality & a desire to help people High computer proficiency & overall technical knowledge Professional positive attitude & courteous telephone etiquette Open & flexible schedule availability including weekends & holidays for a 24/7 business (Evenings/Weekends required) BENEFITS & PERKS: Company-paid health & life insurance Great work environment Paid training Access to onsite Gym Opportunity for career growth