Associate, IT Engineer

Who we are: Roundglass is a wholistic wellbeing company working to empower healthier lives, stronger communities, and a more sustainable world. That w in wholistic is intentional: We believe true wellbeing spans the whole human experience, from how we care for ourselves to our connections with others and the planet. This philosophy shapes both what we build and how we work.

We’ve created an environment where supporting people’s whole selves fuels their most meaningful work. Roundglass creates real-world impact through two core pillars: Roundglass Giving is our nonprofit arm that drives philanthropic work in youth development, women's equity, and environmental sustainability. Our mission is to transform communities by tackling systemic challenges and unlocking human potential through Roundglass Sports, Roundglass Sustain, the Roundglass Foundation, and the Global India Institute (GIC).

These efforts have reached millions of people, creating scalable models of community-led change. Through the Roundglass Living platform, we deliver personalized wellbeing guidance rooted in science. The Roundglass Living app helps people develop habits that last through breathwork, meditation, movement, nutrition, music, and more.

We built Roundglass on the belief that people thrive when they’re supported wholistically, and we apply this philosophy to how we work together as a team. If you're passionate about transforming communities and creating systemic change and want to contribute to a culture that embodies the impact we're creating, we'd love to meet you.

What you’ll do: Provide support in diagnosing hardware and software issues and troubleshooting activities. Repair and replace damaged equipment. Assist in performing hardware configuration and software license allocation & installation. Update the trackers for onboarding and offboarding. Users Interaction & Continue Shadowing with senior IT person on how to provide L1 support to users.

Guidance on Escalation management procedures (O365, zoom, Zoho MDM) Understand Remote Locations Setup, All Hands, Boardroom Setup, Zoho HR, BOX, & Printers setup Assist with backing up data and data archiving. Troubleshoot hardware as well as software applications. Maintains the functionality of computer systems. Update hardware and software applications regularly/weekly.

Managed and maintained records on stocks of equipment. Tasked with planning and performing scheduled maintenance upgrades.

Requirements

• Ability to anticipate, identify and resolve complex issues.
• Demonstrated oral and written communication skills and ability to work cross functionally.
• Demonstrated ability to multi-task, perform in a fast-paced environment & respond quickly to situational needs as they arise.
• Good Communication Skills
• Learning and Flexible attitude
• Open to work in 24* 7 environment with various Shifts (including Night Shifts).