Job description
Sales Compliance Conduct full scope of work required under BSC: fact-find and recommendation review, client surveys, mystery shopping and prepare quarterly regulatory submissions Conduct market conduct training for representatives Conduct full scope of work required for Replacement of Policies: Filter cases that falls within the ROP rules, review switching cases, prepare appeal and ensure commission clawback (if any) is successfully administered Investigate complaints and allegations of misconduct, prepare reports on investigated cases with sound analysis and conclusion Perform thematic sales compliance reviews Render advice to the business on requirements under the Financial Advisers Act (FAA) and FAA-related regulations and guidelines Review training, sales, product and marketing collateral to ensure compliance with regulatory and industry requirements Timely completion of BSC reviews and report each quarter Timely completion of complaint investigations and reports Timely completion of Replacement of Policies reviews and report Successful completion of items assigned in the annual compliance plan Timely response to queries from regulators and business units Timely follow-up with business units on any audit/regulatory points highlighted by regulators/auditors Requirements Tertiary education 3 years of sales compliance and/or training and competency experience in a licensed or exempt financial adviser Good understanding of FAA, life insurance products, needs-based selling and financial planning concepts CMFAS M5, M9, M9A and CHI is advantageous Chartered Financial Consultant or Certified Financial Planner (added advantage) Bilingual (English and Mandarin - written and spoken) Must possess excellent writing and critical thinking skills Numerate, methodical and meticulous