Customer Support Executive - Calibration

Job Summary

We are seeking a detail-oriented and proactive Customer Support Executive to manage customer interactions, coordinate internal processes, and ensure smooth operational workflow. The ideal candidate will play a key role in maintaining customer satisfaction, handling documentation, and supporting billing and dispatch activities.

Requirements

Key Roles and Responsibilities Ø Handle customer inquiries through phone, email, and online platforms in a professional and timely manner Ø Understand customer requirements and prepare accurate quotations accordingly Ø Coordinate with the calibration/technical team for job scheduling and track status updates Ø Maintain proper documentation and update customer records regularly Ø Conduct regular follow-ups with customers regarding quotations, job progress, and service completion Ø Prepare invoices based on completed job activities with accuracy Ø Support dispatch operations to ensure timely delivery of services/products Ø Ensure clear communication between customers and internal teams Required Skills Ø Strong communication skills (verbal and written) Ø Good organizational and multitasking abilities Ø Attention to detail in documentation and invoicing Ø Basic knowledge of MS Office (Excel, Word, Email handling) Ø Ability to coordinate with multiple teams effectively Ø Customer-focused mindset with problem-solving skills Preferred Qualification Ø Bachelor’s degree in Business Administration or related field Ø Prior experience in customer support, operations, or coordination roles are an advantage Benefits Ø Skill Development: Structured training and certification programs to enhance technical expertise.

Ø Career Growth: Continuous learning and advancement opportunities in a supportive work environment. Ø Positive Work Culture: Friendly, team-oriented environment that values initiative, integrity, and innovation. Ø PF & ESI Ø Employee Recognition Program Ø Attendance Bonus Ø Performance based yearly once Increment