Receptionist - Clinic

Beloit Health System is looking to add a Receptionist to our Team!

• Shift: 1st

• Hours per week: 40

• Schedule: 8a - 5:00p

• Benefits Status: Eligible

• Department: Beloit Clinic Registration

T he Clinic Receptionist serves as the first point of contact for patients, visitors, and providers. This position is responsible for creating a welcoming environment while managing front-desk operations, patient registration, appointment scheduling, phone communications, and administrative support. The ideal candidate is customer-focused, organized, and committed to delivering exceptional patient experiences in a fast-paced healthcare setting.

• Greet patients and visitors in a friendly, professional, and compassionate manner.

• Answer and direct incoming telephone calls, taking messages as appropriate.

• Schedule, confirm, and reschedule patient appointments.

• Register new and returning patients and update demographic information.

• Verify insurance information and obtain required documentation.

• Collect co-payments, outstanding balances, and other applicable fees.

• Check patients in and out of appointments accurately and efficiently.

• Maintain patient records and ensure documentation is complete and accurate.

• Assist providers and clinic staff with administrative and clerical tasks.

• Manage incoming and outgoing correspondence, including mail, faxes, and electronic communications.

• Maintain confidentiality of patient information and comply with HIPAA regulations.

• Support a clean, organized, and professional reception area.

• Perform other duties as assigned to support clinic operations

JOB REQUIREMENTS

• High school diploma or equivalent.

• Previous customer service, receptionist, or administrative experience.

• Strong communication and interpersonal skills.

• Basic computer proficiency, including experience with Microsoft Office applications.

• Ability to multitask and work effectively in a busy environment.

• Strong attention to detail and organizational skills

• Exceptional customer service and patient relations skills.

• Professional demeanor and positive attitude.

• Strong verbal and written communication skills.

• Ability to prioritize tasks and manage time effectively.

• Excellent organizational and problem-solving abilities.

• Ability to handle sensitive information with discretion and confidentiality.

• Must possess the ability to maintain control and professionalism.

Preferred:

• Previous experience in a healthcare or medical office setting.

• Experience with electronic health records (EHR) systems.

• Knowledge of medical terminology and insurance verification processes.

Apply today to join our team!