User and Product Operations Manager

Manus is a general-purpose AI agent that bridges mind and action, handling complex tasks from start to finish. It enables people to delegate entire workflows across deep research, data analysis, and software development, turning advanced AI into reliable, practical results.

About the Role

Lead user and product operations, including user segmentation, paid conversion and services for high-value users. Use behavioral and business data to develop operating processes, inform product improvements and manage the operations team.

Responsibilities

Develop user segmentation and operating plans for students, professionals and high-value users to improve engagement, retention and long-term user value. Manage services for high-value users and membership operations, refining paid offerings and conversion paths based on how users engage with the product. Analyze user behavior, payment patterns and core business metrics to identify issues affecting conversion and retention, and assess the results of operational changes.

Consolidate user feedback and usability issues, agree on improvement priorities with the product team, and review the effects of product and operational changes. Establish operating processes and lead a small team on priority projects, with clear responsibilities, goals and project reviews.

Requirements

At least 5 years of experience in internet product operations, user operations or monetization, including experience managing a team. Ability to develop and evaluate operating strategies using data, with a sound understanding of engagement, retention, conversion, payments and lifetime value (LTV). Strong user insight and product judgment, with the ability to turn feedback into specific requirements and work with product and other teams on improvements.

Ability to establish and manage operating processes, set project priorities independently, and guide the team through execution and review. Experience operating AI agents or AI applications, or in quantitative product operations or growth for internet products, is preferred. Experience in community operations, game user operations or membership programs is preferred.

Manus excels at various tasks in work and life, getting everything done while you rest at Manus AI.

What we offer

Build at the Frontier of AI Agents

• Work with a fast-paced team to turn frontier AI breakthroughs into real-world impact. Equity & Shared success
• Our share incentive plan enables employees to participate in Manus’s long-term growth and share in the value we create together. Unlimited Manus Tokens
• Enjoy unlimited Manus tokens to experiment, build, and supercharge your productivity. If you're passionate about cutting-edge technology and making a real impact, we’d love to hear from you!