Premier Service Manager

Branch Location Jalan Tun Sambanthan, Ipoh Primary Objectives Premier Centre Service Champion Manage vacant port and Onyx Leads Support cross selling & AUM initiatives Consolidate sales performance reports for Centre Manager Assist in events and campaigns (coordinating, merchandise) Key Responsibilities Attend to walk-in or call-in clients (e.

g inquiries on transactional banking, membership services, product offered, account balances, currency rates) and if necessary direct to RMs Improve Premier Clients' experience when there are turnover in RMs- Manage the vacant port of respective Centre Manager's portfolio by maintaining the list, provide updates regularly on campaigns and rates for cross-selling and AUM Provide strong support to Premier Relationship Managers and Premier Relationship Directors in sales activities such as pre/post sales appointments, checking of forms and follow ups on potential requirements to ensure completion of submission.

Able to present Premier Propositions, campaigns and all deposit and asset products related to Premier segment to our Premier customers in a professional manner. Ensure smooth process flow in Premier fees charges for better customer's experience

• Maintain and keep track on list of customers for Premier fees deduction to improve customer's satisfaction and reimbursements within TAT. Ensuring 100% contact rate for all Onyx leads campaigns. Cross selling credit cards, PCA, MCA Debit Card, FD and Banca Assist Centre Managers to consolidate daily sales reports for sales meetings Attend and support Premier events in areas such as merchandises and RSVP listing Assist Premier Centre in performing Verification Call to Vulnerable Customers Assist Premier Centre in account opening process