Customer Support Agents (Swedish & English proficient)

We at Vittoria Services are looking to recruit Swedish & English speaking Customer Support Agents to join our team on a full-time basis. We believe in providing an excellent, efficient, and high-level customer service experience to our customers. Customer support handles all customer contacts through calls, emails, and web chats.

A multi-skilled agent is one that is able to effectively cope in an ever-changing environment. As a Customer Support Agent, you should be able to effectively cope in an ever-changing environment while providing fast, efficient customer service. Such a CS agent offers an essential, value-adding service that aims to provide first contact resolution to our customers both quickly and at a high level of quality.

Key Role Responsibilities: Reply to emails, and web chats related to Casino inquiries in a professional manner; Strive for first contact resolution; Offer exceptional and proactive Customer support, which exceeds all customer/player expectations and seize opportunities to upsell products when they arise; Provide helpful Customer Support by identifying customer needs, resolving customer concerns; Be knowledgeable in all necessary areas regarding the business and its products; Ensure processing of email, call and chat inquiries according to internal procedures and policies; Ability to liaise with other departments to address customer/player’s inquiries when needed.

Can quickly identify and report any technical issues relating to system issues and errors to the appropriate team; Perform additional duties and project work as assigned. Key Personal Responsibilities: Fluent in Swedish and English (both spoken and written). Native or near-native Swedish proficiency strongly preferred.

Excellent grammar, communication, and comprehension in both languages. Ability to handle complex customer interactions accurately and professionally. Has at a minimum of basic knowledge of internet troubleshooting; Passionate about adding value to a customer’s experience and interaction; Excellent email, call and web chat etiquette with strong verbal and written communication skills; Continue to attend training / upskilling sessions to improve product specific and systems knowledge; Has basic troubleshooting and Multitasking skills; Able to portray a professional and positive attitude and can live up to our Company values; Be a strong team player who can motivate and drive team success; Can demonstrate flexibility and reliability in shifting schedules; Savvy in the use of Microsoft and Mobile applications; Dedication and enthusiasm; Knowledge of the wider gaming industry will be considered an asset.

Other Information: Currently, our employee benefits comprise of the following: Great location at Spinola Bay Competitive compensation On-site and off-site events Local + Global Recognition Schemes with awards & prizes Private Health Insurance with preventative care (eye+dental) Fruit basket Tea biscuits On-site Spinola Park Gym Training and other Events to support your career Discount card with on-site food court Carob Tree Close-by Childcare Centre Suggestion Box – let us know what you think!

Library (bring & share) Company sponsored car park Cash and/or Prize Competitions! Team Building Events Birthday Surprise Gift Discretionary Christmas gifts Wellbeing policy Relaxation room This position is remunerated with €30,571.65 per annum and pro-rated. Monday – Friday ; 9am-5pm CET. Schedule might change depending on business needs.