Job description
The Senior Manager will oversee the Tru-D Support Specialist (“TSS”) team and Technical Support Managers, who are responsible for servicing and providing training for customers’ equipment in the field and in the Memphis-based warehouse. The Senior Manager, Technical Support acts as the liaison between the Tru-D Sales Team, Support Specialist team, Operations, R&D and our customers.
A core priority will be equipping the TSS team with adequate tools and training so that they are able to manage customer device uptime and maintenance as quickly and effectively as possible to maintain our quality and business objectives.