Solar Fleet Performance Analyst (CX Team)

Key Responsibilities

System Performance Monitoring & Issue Resolution

• Monitor day-to-day performance of the entire distributed solar fleet using Freyr’s Fleet View platform, identifying anomalies, generation shortfalls, and degradation trends.
• Triage and escalate system performance issues to the relevant internal teams (installation, procurement, field service) and track them through to resolution.
• Establish and maintain performance benchmarks and alert thresholds across the fleet to enable proactive issue detection. Data Analysis & Insights
• Conduct deep-dive analysis on system performance data to identify patterns, root causes of underperformance, and opportunities for improvement.
• Build dashboards, reports, and periodic fleet health scorecards to keep stakeholders informed on key generation and performance metrics.
• Translate data findings into concrete recommendations for Freyr’s procurement, design, and installation teams to improve future system performance. Cross-Functional Collaboration
• Partner with the Product Development team to define feature requirements, test enhancements, and provide user feedback for the Fleet View platform.
• Collaborate with the Customer Experience team to close the loop on customer complaints related to system performance, ensuring timely communication and resolution.
• Work with field operations to validate data insights against ground-level observations. Continuous Improvement & Customer Impact
• Identify systemic improvement areas across the solar value chain (procurement, design, installation, maintenance) that directly impact customer experience and energy yield.
• Drive adoption of data-driven decision-making within the CX function to elevate overall service quality.

Requirements

Qualifications & Skills Required

• 2–4 years of experience in data analytics, performance monitoring, or a related analytical role.
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/INDEX-MATCH, conditional formatting, complex formulas, data visualization).
• Strong analytical mindset with the ability to translate raw data into clear, actionable narratives for both technical and non-technical audiences.
• Excellent communication and stakeholder management skills — comfortable working across departments and following up on open issues.
• Bachelor’s degree in Engineering, Data Science, Business Analytics, or a related field.

Nice to Have

• Experience with solar asset monitoring, energy analytics, or renewable energy operations.
• Familiarity with BI/visualization tools such as Power BI, Tableau, or Metabase.
• Exposure to IoT data, SCADA systems, or inverter-level monitoring platforms.
• Basic SQL or Python skills for data extraction and automation.