Deputy Manager

Major responsibilities: (most important tasks, not more than 8 headlines, defined in 2-3 sentences only) Administering IT infrastructure, supervising the daily working of network and troubleshooting for Coimbatore division Managing Helpdesk Engineers for all end user issues for South Zone (Coimbatore, Chennai, Bengaluru, Secunderabad and Kochi) Maintaining IT Equipment Assets Register for Coimbatore plant and South Zone (Chennai, Bengaluru, Secunderabad and Kochi) in Manage Engine and monitoring the network traffics.

Handling write-off of old IT assets and e-waste disposal for Coimbatore plant and SZ. Coordinating with ISP providers (SIFY and BSNL) for smooth running of network Links (SDWAN AND ILL) Coordinating with IT Helpdesk and IT coordinators for installations and management of mail system, Domain controllers, DNS servers, antivirus, operating system issues, printer sharing, routers and switches.

Coordinating with HR and IPD IT team for creating Citrix, SAP and Email ids to new users. Coordinating with IPD IT team to resolve users issue in SAP. Raising tickets and follow-ups. Coordinating with AMC / Warranty vendors (like Team Computers, Ricoh, Dell, Canon, etc.) Follow-up IT team and concerned users to close the Open/Pending incidents and change requests those are created in IT Service portal.

Coordinating with KSB-AG team for Sentinel. One and supporting to KSB India Team for Sentinel. One activities Supporting to Corporate DTC team for new projects (Infra projects and other projects with Digital operation sand Sales team) Coordinating with HODs for IT Capex requirements and compiling Creating CR, PR and coordinating for PO and IT item supply for CBE and SZ Planning and executing the new requirement of Network expansion Handling a new project Manage Engine Change Management Process