WIOA Services Manager

Description General Responsibilities :

• Ensure that all WlOA team services are provided in compliance with the contract with Philadelphia Works and WIOA regulations
• Ensure that all services are provided in a trauma-informed manner
• Plan and oversee daily WIOA related activities of the Career. Link
• Assist with interviewing. hiring, training, and supervision of all WIOA staff
• Provide direct supervision of WIOA team members, schedule regular meetings of WIOA team members to review performance. Plan activities, and obtain input from staff
• Assist WIOA Workforce Advisors to develop case management plans for their customers and follow through to achieve customer goals
• Review and verify WIOA program performance data and compare to contract goals to ensure success of the program
• Develop and implement corrective actions when services are not meeting contract goals or requirements
• Review customer files and electronic forms on a periodic basis to ensure that tiles are maintained in compliance with contract requirements
• Complete reports and submit to CLA, funding sources, and other stakeholders as required
• Forecast potential problem areas and implement preventive measures to ensure that problems do not occur
• Inform CLA of existing/potential problems immediately
• Attend Career. Link management meetings as scheduled
• Assist with direct services as needed
• Other task as assigned Requirements QUALIFICATIONS :
• Bachelor's Degree in Business Administration, Social Work, Human Services or an Associate Degree with four years of experience (10 years' experience if no degree)
• Minimum of three years of experience in management or supervisory positions with WIOA programs or managing comparable services
• Strong knowledge of WIOA/WIOA requirements and services
• Strong management and supervisor skills
• Excellent verbal and written communication skills
• Sound knowledge of Office computer software
• Sound knowledge of Philadelphia area, city agencies, and service system