Bilingual - Career Resource Center Specialist

Description

• Greet all customers who enter the Center with a positive and welcoming attitude, encouraging engagement with the Center's services.
• Provide excellent and prompt customer service at the front desk, referring customers to the appropriate department or resource based on their needs.
• Offer a warm greeting to customers entering the Career Resource Center (CRC) and engage with them as they leave to debrief their experience.
• Assist first-time customers with completing their PA Career. Link online registration.
• Actively monitor customer progress within the CRC - answer questions, and aid ensure they are using the tools effectively to achieve their goals.
• Recommend relevant computer-based applications and resources to help customers meet their employment and career objectives.
• Maintain accurate daily participation logs and submit reports on activities within the CRC.
• Inform customers of available workshops, services, and resources, including literacy services, WIOA registration benefits, and the "Welcome to PA Career. Link" workshop.
• Keep the CRC organized, ensuring that documents and equipment are replenished and readily available as needed.
• Maintain order and safety in the CRC while ensuring a clean and inviting space.
• Demonstrate patience, active listening skills, and the ability to de-escalate confrontational situations or handle emotional customers.
• Assist the Customer Experience Team and take on other tasks as needed to support center operations.
• Attend meetings as required.

Requirements

• Associate Degree in Human Services or a minimum of three years of related work experience.
• Exceptional communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Bilingual in English and Spanish is required