Trainer

A1 to A1 Average PMI (last 6 months)/PMS rating 3 and above Min 1 year in current role No Warning Letter issued in the past 3 months Mandatory E-learning courses certified wherever applicable Design and develop training programs tailored to BPM and Quality practices. Deliver engaging training sessions to teams across the organization.

Collaborate with subject matter experts to ensure accurate and up-to-date training content. Assess training needs and provide recommendations for continuous improvement. Create and maintain training materials, including presentations, manuals, and online resources. Evaluate the effectiveness of training programs and gather feedback from participants.

Stay updated with industry trends and best practices in BPM and Quality. Provide support and guidance to team members post-training, ensuring knowledge retention. Conduct regular training needs assessments and develop strategies to address gaps. Foster a positive and inclusive learning environment, promoting knowledge sharing.

• Preparing Process SOP document, Lesson Planner, Training Roadmap as per business requirement.
• Prepare Training Modules, Soft Skil Modules, Scripts as per process requirement
• Meet Training KPI Target, Compliance to Training framework.
• Ensuring 100% Target compliance
• Preparing and Conducting PKT- Product Knowledge Test / KAT – Knowledge Assessment Test.
• Preparing and Publishing of Refresher Coverage Report, Training Dashboard, Training Batch report, etc.
• Conducting Refresher Training as per TNI-Training Need Inputs analysis
• Conducting Training as per L & D for employee grooming and competency skill enhancement
• Process level improvement activities-Conducting, Monitoring and Ensuring Adherence
• Conducting Refresher Training for On-Floor, Training, OJT- On Job Training, PIP-Performance Improvement Plan and Low BQ- Bottom Quartile
• Responsible for monitoring and achieving Training KPI- Key Performance Index
• Ensure all data relating to training are populated in Training event management Tool.
• Adherence of Certification process, Training throughput, FPA- First Pass Attempt
• Participate in Calibration and briefing sessions, conduct Dip check on updates and Training deliverables
• Publishing reports in timelines without errors
• Timely sharing of Training related observations with detailed analysis and maintaining and publishing of reports
• Preparing Dashboards, ensuring data accuracy
• Achieving KRA and goalsheet