Job description
We are looking for a highly motivated and experienced Project Manager to join our growing software company. The ideal candidate will be responsible for managing and delivering Zoho-based implementation projects, ensuring successful delivery, quality, timelines, and high client satisfaction.
Key Responsibilities
- Manage end-to-end delivery of Zoho implementation and customization projects (Zoho CRM, Zoho One, Zoho People, Zoho Books, Zoho Analytics, etc.).
- Gather and analyze business requirements and translate them into Zoho system configurations and solutions.
- Define project scope, goals, timelines, and deliverables in coordination with clients and internal teams.
- Create and maintain detailed project plans, schedules, and progress/status reports.
- Coordinate between clients, Zoho consultants, developers, and internal departments.
- Monitor project progress, risks, and issues, and ensure timely resolution.
- Ensure projects are delivered on time, within scope, and within budget.
- Lead client meetings, prepare MOMs, and manage ongoing client communications.
- Manage change requests and ensure proper documentation, approvals, and impact analysis.
- Oversee UAT, go-live activities, and post-go-live support handover.
- Ensure adherence to project management best practices and company delivery processes. Preferred (Plus):
- Zoho certifications (CRM, Creator, People, etc.).
- PMP or similar project management certification.
- Experience with ERP, CRM, HR, or Accounting systems Requirements Key Requirements:
- Minimum 3 years of experience as a Project Manager in a software or systems implementation company.
- Proven experience in managing Zoho projects or similar business systems (CRM, ERP, HR, Accounting systems).
- Strong understanding of SDLC and system implementation life cycle.
- Excellent leadership, organization, and communication skills.
- Fluent in English (spoken and written).
- Ability to manage multiple projects and work under pressure.