Senior Lead - Client Delivery & Success

Job Title: Client Delivery & Success

• Senior Lead/Head Location: Mumbai Experience: 10–15 years Qualification: MBA-IT/BE/BTech or Equivalent Work Schedule: Permanent (Hybrid or WFO) We’re hiring a Client Delivery & Success
• Senior Lead/Head for our client. As the Client Delivery & Success
• Senior Lead/Head, your responsibilities would be: Provide end-to-end project execution, coordination, and technical expertise for building and maintaining IT solutions. Lead, inspire, and manage a dedicated team of 5-7 Application, Support, and Implementation engineers. Deliver high-quality application support services and efficiently resolve all types of client escalations within agreed SLAs and KPIs. Collaborate with internal technology stakeholders to deliver client solutions while providing robust project governance and documentation. Drive innovation and automation using AI tools, environmental parameter alerts, and data visualization to optimize client request tracking.

Requirements

10 to 15 years of experience, ideally with a professional background in the BFSI sector. Strong expertise in People Management and direct, hands-on Client Interfacing. Functional knowledge of UAT/SIT processes, basic PL/SQL, test scenario building, SOPs, and project management. Proven track record of managing client escalation processes and executing mission-critical implementations under tight timelines.

Excellent English writing and speaking skills coupled with a resilient, ethical, and client-centric attitude. Ability to implement operational best practices and proactively collaborate with internal teams to build creative process improvements.

Benefits

Gain hands-on leadership experience by managing and mentoring a specialised technical engineering team. Drive modern organisational intelligence by pioneering the implementation of AI tools and advanced visualization software. Take ownership of critical, high-impact project governance and delivery within the highly valued BFSI sector.

Enjoy professional flexibility with a hybrid or work-from-office setup tailored to your commitments. Secure long-term career growth, stability, and development through a permanent organisational placement.