Wire Transfers/ACH Specialist

JOB SUMMARY:

Oversees daily wire, EFT, and ACH operations for the bank in accordance with bank policy and applicable regulations. Provide account analysis/reconcilement of our external accounts for liquidity and maximizing potential earnings. Prepare, maintain, and process confidential records and reports.

ESSENTIAL FUNCTIONS:

• Provide quality customer service to both internal and external customers.

• Schedule and train employees in wire functions. Meet required deadlines to optimize customer service.

• Knowledgeable about the bank's Reserve Requirement, correspondent bank account analysis, service charges and all related reporting.

• Submit wire transfers via DirectLine wires. Process incoming wires and notify customers according to their instructions.

• Understand and use the NACHA rules for all ACH transactions.

• Process ACH Disputes, ACH returns, ACH prenotes and possible OFAC hits on all ACH.

• Process outgoing ACH for the bank in a timely manner.

• Monitoring ACH credits received for initiation under false pretenses.

• Demonstrate good judgement when processing work in accordance with bank policies and procedures.

• Review documentation for compliance with policies and regulatory requirements.

• Cross train to serve in other areas as needed.

• Recognize opportunities to cross sell bank products and services.

• Perform additional duties as assigned by supervisor relating to the bank and its functions.

SKILLS/ABILITIES REQUIREMENTS:

• Excellent Customer Service Skills

• Professional Communication Skills

• Multi-task/Detail Oriented

• Knowledgeable of wire transfers and Jack Henry software

• Proficient in Microsoft Office and Jack Henry products

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required

• Minimum of 3 years of banking experience

PHYSICAL REQUIREMENTS:

• Must be able to sit for extended periods of time, bend, twist, view and use a computer, and telephone with an earpiece or headset.

• Must be able to lift up to 15 lbs. at times.