11-400 Sports Book Writer

Summary/Objective

The Sportsbook Writer is responsible for processing sports wagers, handling cash transactions, and providing guests with accurate betting information in a friendly, professional manner. This role is critical in delivering excellent customer service and ensuring the integrity of all transactions. A strong understanding of sports, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment are key to success in this position.

Key Accountabilities­

Accurately process sports wagers and payouts.

• Write and verify sportsbook tickets for accuracy and compliance.

• Operate the sportsbook kiosk terminal and assist guests with placing wagers.

Provide exceptional customer service to all guests.

• Answer questions about betting options, game rules, and promotions.

• Resolve guest issues or escalate concerns to the Sportsbook Supervisor as needed.

Maintain accountability for assigned cash drawer.

• Balance drawer at the end of each shift and follow proper cash handling procedures.

• Handle cash, credit, and voucher transactions with accuracy and integrity.

Assist with kiosk maintenance and area cleanliness.

• Reload ticket stock, troubleshoot minor technical issues, and keep the area clean and organized.

• Notify appropriate personnel of supply needs or equipment malfunctions.

Promote teamwork and support sportsbook operations.

• Communicate clearly with fellow Writers and Supervisors to ensure smooth operations.

• Stay current on sportsbook offerings, house rules, and casino-wide promotions.

Observe and report unusual or suspicious wagering activity.

• Remain vigilant for irregular betting patterns or compliance concerns and notify supervisors immediately.

• Follow all regulatory guidelines and company standards related to sportsbook conduct and wagering.

Qualifications

General

• Must be at least 21 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License

• Must be able and willing to work a flexible schedule, including weekends and holidays

• Must present a professional appearance and demonstrate reliability in attendance and performance

• Must pass a drug test.

Education

• High school diploma or GED preferred

Experience

• This is an entry level position.

• 1 year of cashiering or cash handling experience in a customer service setting is preferred but not required.

• Experience working with POS systems, ticket printers, or betting terminals is preferred

• Familiarity with sportsbook operations or betting types is a plus

Knowledge, Skills, and Abilities (KSAs)

• Basic computer and math skills, including the ability to make quick and accurate change

• Strong knowledge of major sports and sports betting terminology

• Excellent communication and interpersonal skills, both written and verbal

• Ability to stay calm and friendly in high-pressure or fast-paced situations

• Must demonstrate accuracy, integrity, and a willingness to learn and follow all compliance requirements