11-400 Sports Book Writer

Summary/Objective

The Sportsbook Writer is responsible for processing sports wagers, handling cash transactions, and providing guests with accurate betting information in a friendly, professional manner. This role is critical in delivering excellent customer service and ensuring the integrity of all transactions. A strong understanding of sports, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment are key to success in this position.

Key Accountabilities­

Accurately process sports wagers and payouts.

• Write and verify sportsbook tickets for accuracy and compliance.

• Operate the sportsbook kiosk terminal and assist guests with placing wagers.

Provide exceptional customer service to all guests.

• Answer questions about betting options, game rules, and promotions.

• Resolve guest issues or escalate concerns to the Sportsbook Supervisor as needed.

Maintain accountability for assigned cash drawer.

• Balance drawer at the end of each shift and follow proper cash handling procedures.

• Handle cash, credit, and voucher transactions with accuracy and integrity.

Assist with kiosk maintenance and area cleanliness.

• Reload ticket stock, troubleshoot minor technical issues, and keep the area clean and organized.

• Notify appropriate personnel of supply needs or equipment malfunctions.

Promote teamwork and support sportsbook operations.

• Communicate clearly with fellow Writers and Supervisors to ensure smooth operations.

• Stay current on sportsbook offerings, house rules, and casino-wide promotions.

Observe and report unusual or suspicious wagering activity.

• Remain vigilant for irregular betting patterns or compliance concerns and notify supervisors immediately.

• Follow all regulatory guidelines and company standards related to sportsbook conduct and wagering.