Job description
We are looking for an experienced Service. Now Technical Lead to drive the design, development, customization, and implementation of enterprise-scale Service. Now solutions. The ideal candidate will possess deep expertise across Service. Now ITSM, ITOM, CMDB, Integrations, and platform administration, along with strong leadership capabilities to manage and mentor development teams.
You will be responsible for delivering scalable and secure Service. Now solutions, overseeing technical architecture, leading customer-facing discussions, managing complex integrations, and ensuring platform excellence through governance, performance optimization, and best practices. This role requires strong technical leadership, stakeholder management skills, and hands-on experience in large-scale Service.
Now environments.
Key Responsibilities
Lead the technical design, development, configuration, customization, and implementation of Service. Now solutions. Own end-to-end delivery of Service. Now modules including ITSM, ITOM, CMDB, and Integrations. Manage and mentor Service. Now developers, ensuring adherence to coding standards, governance, and best practices.
Oversee development activities, project execution, sprint planning, and resource coordination. Design scalable Service. Now architectures and deliver innovative technical solutions. Conduct technical design reviews, code reviews, and quality assessments. Manage platform administration activities including upgrades, patching, environment management, and release support.
Drive platform performance optimization and continuous improvement initiatives. Troubleshoot and resolve complex technical issues while providing escalation support. Collaborate with business stakeholders, clients, and technical teams to gather requirements and deliver solutions. Design, develop, and manage integrations using REST APIs, SOAP APIs, MID Servers, Integration Hub, and Service.
Now integration frameworks. Support large-scale enterprise implementations and complex Service. Now environments. Act as the primary technical point of contact during customer discussions, solution reviews, and project delivery. Lead technical decision-making and architecture governance across Service. Now programs. Key Skills and Qualifications 8–10 years of overall IT experience with 6–8 years of hands-on Service.
Now experience. Strong expertise in Service. Now platform development, configuration, customization, and administration. Extensive hands-on experience with: JavaScript Flow Designer Business Rules Script Includes UI Policies Client Scripts Service Catalog Workflows Strong experience with Service. Now: ITSM ITOM CMDB Integrations Proven experience leading Service.
Now development teams and managing technical deliverables. Strong understanding of Service. Now architecture, governance frameworks, and platform best practices. Experience with platform upgrades, patching, performance tuning, and environment management. Excellent troubleshooting, analytical, and problem-solving abilities.
Strong communication, stakeholder management, and client-facing skills. Ability to lead technical workshops, architecture reviews, and solution design discussions Location : Pune,. Bangalore,. Hyderabad Apply by sending your CV to careers@cliqhr.co.in