In-Room Dining Server

Job Title: In-Room Dining (IRD) Server

Department: Food & Beverage

Reports To: Director of Outlets

Status: Full-time, Hourly

Pay: $17.00 per hour plus tips

L****ocation: Gurney’s Resorts & Seawater Spa, Montauk, NY

About Us: Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary: The In-Room Dining Server is critical to the guest experience, delivering meals and in-room dining requests with seamless, efficient service, ensuring every order is handled with precision, warmth, and attention to detail.

Key Responsibilities

• Service guest rooms daily to inspect minibar consumption

• Accurately record and charge consumed food and beverage items using the Simphony POS system (room charges)

• Restock minibar items to established standards and presentation guidelines

• Monitor expiration dates and ensure product quality at all times

• Maintain cleanliness and organization of minibar storage and carts

• Track inventory usage and report stock levels to management on a weekly basis

• Communicate any discrepancies, maintenance issues, or guest concerns promptly

• Follow all resort policies, safety procedures, and health regulations

Qualifications:

• Previous experience in hospitality, call center, or restaurant operations preferred

• Strong communication skills with a professional phone demeanor

• Experience with POS systems, preferably Simphony, is a plus

• Ability to multitask in a fast-paced, high-volume luxury environment

• Strong attention to detail and organizational skills

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Preferred Skills & Qualifications

• Previous experience in hospitality, housekeeping, or food & beverage preferred

• Familiarity with POS systems (Simphony experience is a plus)

• Strong attention to detail and accuracy

• Ability to work independently and manage time efficiently

• Good communication and organizational skills

• Ability to lift, carry, and move supplies (up to ~25-30 lbs) and be on your feet for extended periods

Schedule & Work Environment

• Flexible schedule, including weekends and holidays as needed

• Fast-paced resort environment with guest-facing responsibilities

Pay and Compensation:

• $17.00 per hour plus tips

• Employee discounts on resort amenities and services.

• Opportunities for career advancement within the resort.

• Positive and dynamic team environment.