Customer Support Agent

About us

Yonder Media Mobile is a global startup creating innovative mobile apps that blend entertainment and connectivity. Our flagship app, Global YO,is an eSIM mobile network+, providing affordable, reliable connectivity in over 200 destinations worldwide. Our mission is to keep people connected 24/7/365, even in areas with low bandwidth, empowering travelers with the freedom to stay online anytime, anywhere.

By harnessing cutting-edge technology and a robust network, Global YO is revolutionizing global travel with seamless connectivity options for everyone. With a global team spread across United States, Mexico, Ukraine, Belarus, Poland, and Spain we foster a collaborative culture that values growth, self-advocacy, and meaningful contributions.

The Customer Support Specialist plays a crucial role in fostering strong customer relationships, driving customer retention, and enhancing loyalty. Your primary focus is on ensuring utmost satisfaction with our Global YO products and services by offering exceptional customer service support and swiftly addressing any concerns that may arise.

As the primary point of contact for our valued customers, you'll connect them with specialized teams to cater to their specific needs and requests, further enhancing their experience with our company. Tasks and responsibilities include, but are not limited to:

• Handle initial inquiries via tickets, live chat or email from customers.
• Troubleshoot and manage basic service issues.
• Provide assistance regarding the company's products or services.
• Stay current with updates and changes within the company.
• Tracking and resolving tickets.
• Escalation of various issues to the appropriate resources.
• Keep track of reviews in app stores. Qualities we are looking for:
• Excellent communication skills and problem-solving ability.
• Ability to explain technical information clearly and simply.
• Good written communication, WPM (words per minute) of at least 40 (validated with test).
• Native English level (excellent oral and written proficiency).
• Ability to prioritize and multi-task efficiently.
• Analytical and process-oriented ability.
• Ability to learn new software and services.
• Attention to detail.

Nice to have

At least 1 year of experience with customer service (preferably via chat and in tech industry). Familiar with Zendesk. Familiarity with eSIM and telco products.

What we offer

• Top-notch products disrupting the world of traditional media-services industry
• Work with a brilliant software team with a high level of collaboration and desire to achieve goals
• Flexible working hours
• Competitive salary
• Corporate equipment for job related tasks
• The possibility of personal and professional growth