Bilingual Branch Operations Manager

Bilingual Branch Manager – Staffing (High-Volume Operations) Position Summary The Branch Manager is responsible for overseeing the overall performance, profitability, and growth of a high-volume staffing branch. This role leads a team of recruiters and account managers while maintaining strong client relationships and ensuring operational excellence.

The ideal candidate brings a proven track record of managing high-volume staffing operations, delivering exceptional client service, and developing high-performing teams.

Key Responsibilities

Branch Leadership & Performance Direct and manage all branch operations to achieve revenue, gross margin, and profitability targets Develop and execute strategic plans to support business growth and client expansion Monitor key performance indicators (KPIs) including fill ratios, time-to-fill, spread, and retention metrics Ensure compliance with company policies, procedures, and employment regulations Team Management & Development Lead, coach, and develop a team of recruiters and account managers to drive performance and productivity Set clear performance expectations and conduct regular performance reviews Provide ongoing training, mentorship, and support to enhance team capabilities Foster a culture of accountability, collaboration, and continuous improvement Client Relationship Management Serve as the primary point of contact for key clients and strategic accounts Build and maintain strong, long-term client partnerships through consistent communication and service delivery Conduct regular client visits, business reviews, and service evaluations Identify opportunities for account growth, cross-selling, and new business development High-Volume Staffing Operations Oversee full-cycle staffing operations, including recruiting, onboarding, scheduling, and workforce management Ensure the branch can effectively support high-volume client demands while maintaining quality standards Partner with internal teams to optimize processes and improve efficiency Address and resolve client or workforce issues in a timely and professional manner Business Development Collaborate with sales and account management teams to drive new business opportunities Support proposals, pricing strategies, and contract negotiations Maintain a strong understanding of local market trends and competitor activity Qualifications Required 5+ years of experience in staffing, with at least 2+ years in a leadership or branch management role Proven success managing high-volume staffing operations Strong experience in account management and client-facing roles Demonstrated ability to lead, coach, and develop high-performing teams Strong business acumen with a results-driven mindset Valid Driver License Preferred Experience in light industrial, clerical, or high-volume contingent workforce environments Background managing large-scale client accounts with varying workforce demands Core Competencies Leadership and team development Client relationship management Operational excellence Problem-solving and decision-making Communication and interpersonal skills Time management and organizational skills Work Environment Fast-paced, high-volume staffing environment Requires frequent client interaction and on-site visits May require flexibility in scheduling to meet client and operational needs Success Measures Branch revenue growth and profitability Client satisfaction and retention Employee engagement and retention Achievement of staffing and fill-rate targets