Job description
About Rap. Dev: Rap. Dev builds the operational backbone for autonomous IT. More than 1,000 enterprises run Service. Now and Datadog better because of us — trusted data, connected workflows, and AI that resolves incidents instead of just reporting them. On the Service. Now side of our business, we specialize in modern ITOM, ITAM, AI, SPM, and DevOps implementations designed to help organizations engineer their Service.
Now into a powerful AI-driven platform. And on the Datadog side of our business, our experienced team of SREs and DevOps engineers drive better observability, availability, and deployment velocity for organizations looking to drive measurable business impact through their Datadog environment. Rap. Dev LLC., seeks an Associate Service.
Now Developer in Boston, MA to perform the following:
- Customization & Configuration: Analyze and configure Service. Now applications, applying technical expertise to design and implement solutions that enhance platform functionality. This includes utilizing scripting skills to develop custom UI actions, business rules, client scripts, and server-side scripts to extend and optimize system capabilities;
- System Integration: Design, implement, and maintain integrations between Service. Now and other enterprise systems, using APIs and middleware to facilitate data exchange and ensure compatibility between systems, thereby enhancing data flow and operational efficiency;
- Troubleshooting & Technical Support: Monitor system performance and troubleshoot issues with Service. Now applications.
- Collaborate with cross-functional teams to resolve technical challenges, ensuring system stability, reliability, and timely resolution of issues;
- Documentation & Process Improvement: Create detailed technical documentation, including design specifications, coding standards, and deployment procedures. Work to improve service delivery through the automation of routine tasks and streamlining of approval workflows using Service. Now’s Workflow Editor, Flow Designer, and custom scripting; - and System Testing & Monitoring: Continuously test software performance to ensure functionality aligns with business requirements. Monitor and maintain computer systems to ensure they operate effectively and provide ongoing support for system updates and enhancements.
- Telecommuting permitted from anywhere in the U.S.
- Position requires a Master's degree or foreign equivalent in Computer Science, Business Technology Management, and other closely related degrees and 3 years of experience as a Service. Now Developer.
- Must have 3 years of experience in the following skills:
- Experience developing and customizing Service. Now applications, including Scoped Applications, Flow Designer, and Integration. Hub;
- Experience with ITSM process automation in Service. Now, building workflows, client scripts, and Ul policies to streamline request fulfillment and incident/change processes;
- Experience with AngularJS for service portal development, customizing catalog items, widgets, and Ul components to deliver user-friendly self-service portals;
- Experience with JavaScript for client and server scripts, building client scripts, Glide. Ajax calls, and business rules to automate and enforce ITSM/HAM/SAM processes;
- Experience with advanced debugging and troubleshooting, using browser development tools, Angular debugging, and Service. Now Script Debugger to resolve catalog, CMDB, and workflow issues. Salary: $147,000-$160,000/year Rap. Dev is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.