Job description
About Rap. Dev: Rap. Dev builds the operational backbone for autonomous IT. More than 1,000 enterprises run Service. Now and Datadog better because of us — trusted data, connected workflows, and AI that resolves incidents instead of just reporting them. On the Service. Now side of our business, we specialize in modern ITOM, ITAM, AI, SPM, and DevOps implementations designed to help organizations engineer their Service.
Now into a powerful AI-driven platform. And on the Datadog side of our business, our experienced team of SREs and DevOps engineers drive better observability, availability, and deployment velocity for organizations looking to drive measurable business impact through their Datadog environment.
About the Job
Rap. Dev is seeking a highly skilled pre-sales Solutions Engineer to join our Service. Now Sales team. In this role, you will be responsible for providing technical expertise and guidance to customers and prospects, helping them understand and utilize the full range of Rap. Dev’s services to maximize the value of their Service.
Now platform. You will work closely with the sales team, customers, and technical staff to propose, design and demonstrate solutions that meet each customer's unique needs, using a deep understanding of out-of-the-box behaviors and of customizations to drive maximum value.
What You'll Do
- Collaborate with the sales team to identify and qualify new opportunities and develop a deep understanding of customer needs
- Conduct in-depth technical presentations and demonstrate unique expertise in achieving the value of Service. Now’s solutions in production and at scale
- Design and propose customized solutions that leverage Service. Now’s products and Rap. Dev services to meet customer needs
- Lead technical discussions with customers and prospects, answering questions and providing guidance on technical features, functionality, and integration
- Conduct hands-on proof of concept testing and product evaluations to demonstrate the value of Service. Now's solutions
- Develop technical content and collateral to support sales and marketing initiatives
- Act as a subject matter expert on Service. Now’s solutions and stay up-to-date on industry trends and competitive offerings
- Continuously learn and improve technical knowledge of Service. Now and supporting technologies
- Work collaboratively with the sales, marketing, and engineering teams to ensure successful customer outcomes Who You Are: - 5+ years of experience in a pre-sales or a similar technical sales role, preferably in the software industry
- Hands-on experience with Service. Now solutions and a strong understanding of use cases and value propositions
- Knowledge of, or willingness and ability to develop knowledge of, Service. Now ITSM, ITOM, ITAM, Sec. Ops, and core platform capabilities (CMDB, Integration Hub, Automation Hub, etc.)
- Technical capabilities in areas such as Cloud Engineering/SRE, Application and Infrastructure configuration and maintenance, Application Development/SDLC
- Excellent presentation and communication skills, with the ability to convey technical concepts to a non-technical audience
- Strong problem-solving skills and the ability to think creatively to develop customized solutions
- Ability to work independently and manage multiple projects and priorities
- Strong collaboration and team-oriented mindset
- Commitment to ongoing learning and professional development Compensation:
- Base Salary: $130,000-$180,000 annually, depending on experience, plus uncapped commission potential Benefits - 100% Employee Healthcare Coverage (Medical, Dental & Vision)
- Retirement Plan (5% 401k Match, IRA)
- Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Hybrid Work Opportunities
- Fitness & Commuter Subsidies available
- Equity
- Relocation Assistance
- SL & LT Disability Rap. Dev is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.