Customer Service Representative

Overview

Be the first smile they see. The voice they trust. The heart of our front desk. At Island Hammock Pet Hospita l, we're more than just a veterinary clinic, we're a team that leads with compassion, connection, and care. We've called Key Largo home since 2010, serving pets throughout the Florida Keys with AAHA-accredited, Fear Free certified care.

We're looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk. No prior experience required, we're happy to train the right person.

What You'll Do

Greet clients with warmth and professionalism, in person and on the phone Schedule appointments and help manage the daily workflow Answer questions and provide clear, compassionate client education Maintain accurate records and update patient files Support the veterinary team with communication and coordination Process payments and check clients in and out Help ensure a calm, organized, and welcoming lobby experience What We're Looking For No prior experience required, just a willingness to learn A people person who loves creating great experiences from the first phone call to the final tail wag Organized and detail-obsessed, keeping appointments, records, and communication running smoothly A master multitasker who stays cool and kind even during the busiest times Tech-savvy and confident navigating digital systems and patient charts Calm, clear, and compassionate, especially when pet parents are stressed Eager to grow your skills in a hospital that values professional development and team culture Schedule Full-time, Day shift 10-hour shifts Weekend availability required No holidays What's in it for you?

Competitive pay, based on experience Medical, dental, vision, and life insurance Free virtual mental health services for your household (ages 13+) Generous CE allowance + paid CE time Uniform allowance Pet care discounts for your personal pets PTO, floating holidays, parental leave, and military leave A robust Employee Assistance Program (from finances to wellness and everything in between) Access to Encore Vet Group’s library of training, CE, and career development resources A 401(k) with up to 5% company match .

Why Join Island Hammock Pet Hospital? Because we care, about pets, their people, and the team members who make it all happen. As a full-service, AAHA-accredited, Fear Free certified hospital, we offer everything from wellness exams to surgery, all delivered with cutting-edge technology and genuine compassion. Every day looks a little different here, and if that keeps you energized rather than rattled, we might be the perfect match.

Not from around here? No problem! Nestled at the gateway to the Florida Keys, Key Largo offers a lifestyle that's hard to match. Surrounded by crystal-clear waters, vibrant coral reefs, and breathtaking sunsets, it's a paradise for boating, fishing, kayaking, diving, and snorkeling. While it feels like a tropical island getaway, you're still just about an hour from Miami, giving you convenient access to world-class shopping, dining, entertainment, and international travel.

Whether you enjoy outdoor adventures or simply want to trade long commutes for palm trees and ocean breezes, Key Largo offers a unique balance of relaxed island living and modern convenience. Want to work somewhere you can grow, belong, and be part of something special? Apply today! Check us out: www.ihph.net Island Hammock Pet Hospital is proud to be partnered by Encore Vet Group – see what that means for you: www.

encorevet.com Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.