FOH Ambassador - 52 Lime Street

Overall Purpose As a FOH Ambassador you will report into the FOH Manager and permanently based on the reception desk within this flagship building (This is a team of 3). This building is high profile and a fast paced environment with the building owners based on site. Must be confident with lobby hosting and working in a high visibility building.

Duties and Responsibilities

To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary. Ensure the St James folder, manual, occupiers procedures, phone database are up to date.

Delivering of monthly reports and appropriate FOH data as and when required. First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries. Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service.

Be comfortable and confident to lobby host during the day as part of a rotation within the team. To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate. Manage difficult visitors and/or distressed visitors’ in a calm and professional manner. Where appropriate, reporting of accidents or incidents.

Create and lead on the events calendar, pop ups and freebie Fridays for the building Ensure the reception area is kept organised, clean and tidy at all times. Stand to greet all visitors to the building. Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.

Any other duties as deemed necessary to support the client, customer, colleagues and St James. Knowledge and Skills: Previous experience in delivering exceptional customer service essential Excellent command of the English language, both verbal and written Experience of using Microsoft Office, PowerPoint and Excel essential Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands Excellent punctuality, outgoing and a can do/proactive attitude Innovative and creative Comfortable in a fast-paced, high profile and visible environment