Cover Support Team - Lunch Cover

Overall Purpose As a Cover Support Team (CST) Corporate Receptionist, you will provide professional and flexible front-of-house support across St James Facilities client locations throughout London. You will represent St James and our clients, delivering an outstanding customer experience to visitors, occupiers, tenants and guests.

This is a mobile cover role and you will be expected to travel to and work at various locations across London, including the City of London, Canary Wharf, Central London and West London, sometimes at short notice. You will take ownership of each reception you support, quickly adapting to different buildings, teams, procedures and client requirements while maintaining consistently high standards .

Duties and Responsibilities

Take ownership of the reception and associated front-of-house areas, ensuring they remain organised , clean and presentable. Provide a welcoming, professional and proactive service as the first point of contact for guests, visitors, occupiers and clients. Meet and greet visitors, complete sign-in and access procedures, and direct guests in accordance with each building’s security processes.

Build strong working relationships with clients, occupiers, colleagues, security, cleaning, facilities and other site teams. Learn and follow the specific protocols, procedures, Team Agreements and Operations Manuals for each building. Respond confidently to enquiries and telephone calls, including managing difficult or distressed callers calmly and professionally.

Handle and record post, couriers and deliveries in accordance with site procedures. Support building tours, contractors, fire alarm testing and evacuation procedures where required . Complete general administration, reporting and facilities management tasks as required . Report accidents, incidents or concerns promptly and in line with company and client procedures.

Be flexible and responsive to changing operational requirements, including deployment to different client locations across London for lunch cover. Maintain excellent punctuality and be in post, fully prepared and ready to greet at the allocated start time. Comply with St James Facilities policies, procedures, code of conduct, health and safety requirements and relevant site-specific requirements.

Key Person Specification: Previous experience in a corporate reception, front-of-house or similar customer service environment is essential.

• Proven ability to deliver a consistently high level of customer service in a professional environment.
• Willingness and ability to travel to various client locations across London, including City of London, Canary Wharf, Central London and West London.
• Flexible approach to working hours, locations and changes in line with business needs.
• Excellent interpersonal and communication skills, with a good command of written and spoken English.
• Confident using IT systems, including Microsoft Office, and able to learn site-specific systems and procedures quickly.
• Excellent punctuality, reliability and personal presentation.
• Able to work independently while collaborating effectively with different teams and personalities.
• Calm, tactful and diplomatic when dealing with challenging situations.
• Motivated, driven, proactive and enthusiastic, with a positive can-do attitude.
• Organised , adaptable and able to prioritise effectively in a fast-moving environment. The successful post-holder will demonstrate professionalism, flexibility and a strong sense of ownership at every assignment, recognising that they represent both St James Facilities and the client at each location.