Job description
Execute customer order & forecast capture via the Customer Portal in line with agreed schedules, ensuring data is accurately entered and reflected in SAP Support forecast review processes by highlighting variances and exceptions for appropriate escalation level Manage order exception management activities, including order validation, acknowledgement & appropriate escalation Manage end-to-end order execution from receipt through shipment and delivery to customer, ensuring timely progression through all process steps Coordinate with internal teams and external partners (e.
g. carriers) to support on-time delivery, including freight booking and shipment tracking Maintain accurate freight cost records, including non-standard shipment charges, ensuring correct system updates Prepare and manage all shipping and export documentation, including coordination with regulatory bodies (Chambers of Commerce, Embassies, Banks, etc.)
and courier dispatches Provide customer communication on order status, delivery updates, and issue resolution, escalating risks or complaints where needed Maintain customer product portfolio data to ensure accuracy and system integrity Support CRM processes, including execution of product discontinuations and system updates Identify process inefficiencies and support continuous improvement initiatives, focusing on standardisation and productivity Support implementation of new tools, processes, and ways of working, particularly enabling digital and portal adoption Ensure full compliance with internal and external requirements (GCS, SOX, AIBI) and adherence to Pepsi.
Co policies 3rd Level educational qualification in Supply Chain, Business or Related Discipline desirable. Previous experience in a fast-paced supply chain environment, with experience of customer facing activities and communication essential. Experience of working with SAP system is critical Excellent communication/interpersonal skills, both verbal and written Analytical, with a proven ability to problem solve and make quick decisions Be capable of working effectively in a cross functional environment, and with multiple organizations and nationalities Health & Safety requirements is a requirement of this role.
Experience working with customer portals, order management tools or shared service environments desirable. Understanding of international logistics, export documentation, Incoterms and customs requirements desirable. Strong attention to detail, with ability to manage compliance-sensitive documentation and data. Ability to work within defined SOPs while recognising when issues require escalation.
Strong customer communication skills, including ability to provide clear and timely written updates. Experience with Excel, reporting trackers, Power BI or performance reporting tools desirable. Ability to manage multiple priorities, deadlines and customer requirements in a fast-paced environment. Strong understanding of order management, logistics, and execution processes Track record of driving performance through KPIs and structured management routines Experience managing escalations and operating in high-pressure environments Proficiency in SAP and reporting tools, with strong data discipline Excellent stakeholder and people leadership skills Ability to drive standardisation, continuous improvement, and operational efficiency Overview The purpose of this role is to liaise with a portfolio of customers in the co-ordination of their forecasts, orders (from end to end including shipping documentation and export processes) and product lifecycle activities to deliver customer service to agreed SLA metrics.
Responsibilities
Execute customer order & forecast capture via the Customer Portal in line with agreed schedules, ensuring data is accurately entered and reflected in SAP Support forecast review processes by highlighting variances and exceptions for appropriate escalation level Manage order exception management activities, including order validation, acknowledgement & appropriate escalation Manage end-to-end order execution from receipt through shipment and delivery to customer, ensuring timely progression through all process steps Coordinate with internal teams and external partners (e.
g. carriers) to support on-time delivery, including freight booking and shipment tracking Maintain accurate freight cost records, including non-standard shipment charges, ensuring correct system updates Prepare and manage all shipping and export documentation, including coordination with regulatory bodies (Chambers of Commerce, Embassies, Banks, etc.)
and courier dispatches Provide customer communication on order status, delivery updates, and issue resolution, escalating risks or complaints where needed Maintain customer product portfolio data to ensure accuracy and system integrity Support CRM processes, including execution of product discontinuations and system updates Identify process inefficiencies and support continuous improvement initiatives, focusing on standardisation and productivity Support implementation of new tools, processes, and ways of working, particularly enabling digital and portal adoption Ensure full compliance with internal and external requirements (GCS, SOX, AIBI) and adherence to Pepsi.
Co policies Qualifications 3rd Level educational qualification in Supply Chain, Business or Related Discipline desirable. Previous experience in a fast-paced supply chain environment, with experience of customer facing activities and communication essential. Experience of working with SAP system is critical Excellent communication/interpersonal skills, both verbal and written Analytical, with a proven ability to problem solve and make quick decisions Be capable of working effectively in a cross functional environment, and with multiple organizations and nationalities Health & Safety requirements is a requirement of this role.
Experience working with customer portals, order management tools or shared service environments desirable. Understanding of international logistics, export documentation, Incoterms and customs requirements desirable. Strong attention to detail, with ability to manage compliance-sensitive documentation and data. Ability to work within defined SOPs while recognising when issues require escalation.
Strong customer communication skills, including ability to provide clear and timely written updates. Experience with Excel, reporting trackers, Power BI or performance reporting tools desirable. Ability to manage multiple priorities, deadlines and customer requirements in a fast-paced environment. Strong understanding of order management, logistics, and execution processes Track record of driving performance through KPIs and structured management routines Experience managing escalations and operating in high-pressure environments Proficiency in SAP and reporting tools, with strong data discipline Excellent stakeholder and people leadership skills Ability to drive standardisation, continuous improvement, and operational efficiency