Director, Customer Care Center

We are seeking a Director, Customer Care Center to lead the day-to-day performance of our centralized customer team. This role is accountable for driving conversion, improving lead follow-up, and strengthening service levels across calls, chat, email, and online inquiries. The Director will lead frontline leaders, optimize workflows and call routing, and use data to drive accountability across conversion, quality, and productivity, while partnering cross-functionally to improve the end-to-end customer journey.