Job description
We’re looking for someone who enjoys both technical work and interacting with customers. This is a hands-on role where you’ll support customers over phone/WhatsApp and also visit sites for installation support and inspections. You’ll also assist our team in understanding site requirements before a project is finalised.
If you’re someone who wants to learn by doing and grow in the automation field, this role will give you real exposure.
Key Responsibilities
Customer Support: Handle inbound and outbound calls to provide technical assistance to customers. Troubleshooting & Issue Resolution: Assist customers by diagnosing and resolving technical problems related to our products and services. Product Knowledge: Maintain in-depth knowledge of our products and services to provide accurate and timely support to clients.
Record Keeping: Log customer interactions, issues, and resolutions in our CRM system. Customer Guidance: Provide guidance on product setup, installation, and usage to ensure customer satisfaction. Escalation Handling: Escalate unresolved issues to higher technical teams and ensure timely follow-ups. Technical Documentation: Assist in creating or updating technical manuals, FAQs, and troubleshooting guides based on common customer queries.
Site Visits: Visit sites for installation support and issue checking Site Conditions: Inspect site conditions before quotation (wiring, feasibility, etc.) Co ordination: Share practical inputs with the sales team, Coordinate with internal team for technical support when needed Commissioning: Ensure systems are working properly after installation Customer Feedback: Gather and report customer feedback to improve services and products.
Requirements
Should have ability to quick learn products and self-learning quality is a plus Prior experience in a tele calling or technical support role is a plus. Knowledge of technical products and troubleshooting techniques. Excellent problem-solving skills. Strong communication skills with a customer-first attitude. Knowledge of CRM systems and tele-calling software is a plus.
A basic understanding of Home Automation Products or technology is a plus.
Benefits
Competitive Salary: ₹12,000 + (as per industry standards) Opportunities for Growth: Opportunities for professional growth and development in a dynamic and growing organization. Collaborative Work Environment: A collaborative and supportive work environment that encourages innovation and creativity.