Job description
Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.
Perfect for those who aim to:
Develop long-term VIP strategy, key performance KPIs and ensure proper strategy execution;
Analyze player data and behavior to identify opportunities for revenue growth, upselling, cross-selling, and improving player retention and engagement through targeted marketing campaigns and VIP offers;
Develop VIP acquisition strategy (including online and offline), generate and execute initiatives for VIP base growth;
Develop a system of strong relationships with VIP players, acting as their main point of contact, understanding their preferences, resolving issues, and providing personalized assistance to ensure customer satisfaction and loyalty;
Lead and inspire a team of VIP Account Managers, VIP Customer Support team, VIP Hospitality Team, providing guidance, training, and mentorship to ensure excellent customer service and achievement of departmental goals;
Collaborate with cross-functional teams to align VIP initiatives with marketing and CRM strategies, product enhancements, operational improvements, and regulatory compliance;
Prepare and manage the departmental budget, monitor expenses, and optimize resource allocation;
Provide regular reports on VIP performance, revenue generated, player feedback, and key metrics to support data-driven decision-making;
Communicate regularly with senior management to provide updates, reports, and insights on the VIP program's performance;
Stay up-to-date with industry trends, competitor activities, and market dynamics to identify emerging opportunities, best practices, and potential risks that may impact the VIP stream.
Experience you’ll need to bring:
Experience in a VIP management role, preferably in the iGaming industry;
Strong understanding of online gaming, casino products, and the overall iGaming ecosystem;
Proven track record in managing and growing VIP programs, enhancing player experiences, and driving revenue;
Analytical mindset with a strong grasp of data analysis and reporting tools to derive actionable insights;
Familiarity with responsible gaming practices and regulatory compliance in the iGaming industry;
English level - at least Upper-Intermediate;
Spanish - will be a plus.
It's a perfect match if you have those personal features:
Outstanding interpersonal and communication skills, both written and verbal;
Excellent leadership skills with the ability to motivate and manage a diverse team;
Proactive and solution-oriented mindset.
Our clients offer competitive benefits to support your professional and personal growth, including:
Health & Wellness Focus;
Global Medical Coverage;
Growth Opportunities;
Benefits
Programs (compensation for the gym/stomatology/psychological service & etc.);
Performance-Driven Rewards;
Dynamic Work Environment.
Apply, and let your growth journey begin.