Senior Incident Problem Manager (Work From Home)

The Senior Incident Problem Manager is responsible for managing major incidents and problem management activities within a telecommunications environment supporting a large financial institution nationally. The role coordinates incident response activities, facilitates communication between customers, internal stakeholders, and technical teams, and supports the timely investigation and resolution of service-impacting issues.

The position is also responsible for chronic site investigations, operational reporting, and identifying process improvements that contribute to service reliability and operational effectiveness.