Customer Care and Technical Support Representative | San Mateo | S000 | For Pooling

The Customer Support Representative is responsible for delivering exceptional service across multiple channels, including phone, chat, and email. This role combines general customer service, technical support, chat-based communication, and collections.

Key responsibilities include

addressing customer inquiries, troubleshooting technical issues, resolving concerns related to products or services, and ensuring a smooth and positive customer experience. Additionally, the representative will proactively engage with customers regarding overdue accounts, negotiate repayment plans, and support debt recovery efforts—always maintaining a professional and respectful approach.