Call Center / Tele-Sales Supervisor

We're looking for an experienced Call Center / Tele-Sales Supervisor to join our team. Location: Nasr City Job Responsibilities: * Manage and supervise the Customer Service / Tele-Sales team. * Monitor daily performance and ensure high-quality customer service. * Set sales plans and strategies to achieve monthly targets.

• Track KPIs, analyze reports, and provide regular feedback. * Train, motivate, and support the team to maximize productivity. * Handle escalated customer cases and ensure customer satisfaction.

Requirements

• 2–4 years of experience as a Call Center Supervisor, Tele-Sales Supervisor, or Customer Service Team Leader. * Previous experience in medical clinics or aesthetic clinics is a must. * Strong leadership and team management skills. * Ability to coach, train, and develop the team to improve performance. * Proven ability to achieve sales targets and KPIs.

• Experience in creating action plans, monitoring performance, and analyzing team results. * Excellent communication, problem-solving, and reporting skills. * Good command of Microsoft Office.

Benefits

• Friday & Saturday off
• Fixed
• Competitive salary
• Working hours: 9:00 AM – 5:00 PM
• Social insurance
• Continuous training & professional development programs If you're interested, send your CV to somaya.atef@amasesu.com Or WhatsApp 01010710581 with the subject Operations Specialist.